How do I start service?
Completing a service application is the first step. It only takes a couple minutes, and can be easily obtained by clicking on the link below, or contacting the Melrose Office 320-256-3680. After you return the completed application, a service representative will call you.
What are the propane delivery options?
There are 2 options for propane delivery. The SCHEDULED DELIVERY system is our automatic system that is designed to alert us when you need a delivery. We install remote tank monitors that automatically create a delivery order when your tank is at a specified percentage. We also track weather information and your propane usage to help determine when a delivery should be made. The Scheduled Delivery system is available to accounts whose balance never goes over 30 days. The WILL CALL option allows you to have us make deliveries only when you call. This is the best plan for customers whose usage is for appliances only, or for back-up heat systems that have propane usage that is not as predictable as main heat systems. You check your gauge and call when you need a delivery. Please allow at least 24 hours notice for deliveries. In many cases we are able to do deliveries the same day you call, but we don’t want to run the risk of your tank running out. You can easily avoid service charges and after-hours or weekend delivery fees by calling a few days before you need propane.
How do I read my gauge?
The gauge is easily found when you lift the dome of the propane tank. When the dial reaches the 20% mark, it is a good time to call and schedule a delivery. Simply call Rahn’s Oil & Propane 320-256-3680. If you are on the Scheduled Delivery System, we should arrive by the time your gauge says 20%, but if we are not there, please call and we will do a delivery right away.
Who owns the tank?
In most cases, Rahn’s Oil & Propane, Inc. owns and maintains the tank and tank regulator. If the tank is the property of Rahn’s Oil & Propane, we are the only propane company who can make deliveries to the tank or do any service work on the equipment. If you own your own tank, we will be happy to provide you with propane or any service work on your equipment.
What if I run out of propane?
If you run out of propane, call us immediately. We will need to know why your tank ran out of propane and that the system is safe before it is put back into operation. If the tank went empty because our scheduled delivery system failed, we will do a delivery and perform the safety check and furnace/appliance relights without a service charge. If the tank went empty due to reasons not related to our delivery system, there may be service charges for the delivery, and safety check/relight process.
How does payment work?
When propane deliveries are made, the technician will leave an invoice and handy return envelope for your payment. You have many options to pay your balance. You can mail in a check, pay online with a credit card, debit card or e-check, sign up for autopay with your bank account or pay with cash at our Melrose office. Payments received in our office within 10 days of delivery qualify for a discount. Unpaid balances after 30 days will be subject to finance charges. In some cases, payment will be required upon delivery. A Pre-Buy Contract is offered each year. If you currently have our propane service you should automatically receive a Pre-Buy Contract letter in the mail in the late spring or early summer. If you do not have our service, and are thinking of switching, call us and we will be happy to send the contract information to you.
The amount of propane in my tank seems to fluctuate regularly. Why does that happen?
This is often noticed during cold weather months because propane volume is directly related to its temperature. Volume rises as the temperature increases and volume falls as temperature decreases. Learn more about the details behind propane volume fluctuation here.
When is summer propane fill price and Pre-Buy contract information available?
Each year we have this information available in June. We mail this information to current customers.
What is My Victory Rewards?
My Victory Rewards is a rewards program offered at our locally owned convenience store locations. Learn more.